WATCH: 2020 CPPO Symposium: Gradually Then Suddenly, Covid Accelerates Digital Transformation
Moderator: Zack Miller (Tearsheet)
Speakers: Patrick Diab (Moneris), Jose Gutierrez (Mastercard) Mathew Mehrotra (BMO Financial Group), Simona Salter (RBC)
The ways in which financial service providers serve and communicate with their customers have evolved in line with consumer adoption of digital technologies. The evolution of the service provider/ customer relationship has been dramatically accelerated during the pandemic.
This 2020 CPPO Symposium session explores how financial institutions are speeding innovation in the next wave of the digital era to enhance customer engagement and the customer experience.