2020 CPPO Symposium: The Customer Experience Journey — The Key to Fulfilling the Mission

The Customer Experience Journey
2020 CPPO Symposium: The Customer Experience Journey- The Key to Fulfilling the Mission
Speakers: Sagar Rajgopal (Ubiquity), Warren Taylor (BankMobile)

 

Refining the customer journey appears to be critical for new banks seeking to address the large and growing gap between low- and middle-income consumers and low-cost financial services.

In this 2020 CPPO Symposium Session, BankMobile and Ubiquity share a case study on how the digital bank is driving record breaking Net Promoter Scores by focusing on mission, culture, calibration, and technology.

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